Refund Policy
At ToolIMG (https://toolimg.online), we strive to ensure high performance, speed, and accuracy across our AI image-to-code converters, handwriting OCR scanners, prompt reverse-engineering utilities, and graphic analysis tools. This Refund Policy explains our money-back guarantee, eligibility conditions, request process, and refund handling through our secure payment gateway partner, Stripe.
1. Overview & Customer Commitment
ToolIMG provides developer tools, AI vision models, OCR engines, and prompt engineering utilities. Users can access our suite using credit packages or monthly subscription plans processed securely via Stripe.
We value customer trust and transparency. If our services fail to deliver expected functionality or if you experience billing anomalies, we provide clear pathways for refund resolution in accordance with the terms below.
2. 14-Day Money-Back Guarantee
Satisfaction Guarantee
We offer a 14-Day Money-Back Guarantee for all initial paid subscription signups and unused credit purchases. If you are unsatisfied with ToolIMG services within 14 calendar days of your initial transaction, you may request a full refund subject to eligibility verification.
3. Refund Eligibility Criteria
You are eligible for a full or partial refund under the following circumstances:
- Unused Credit Packages: You purchased a credit tier and have consumed less than 10% of the allocated credits within 14 days of purchase.
- Technical Malfunction / Outages: System outages or tool errors prevented you from processing images, extracting OCR text, or generating code, and our engineering team was unable to resolve the issue within 48 hours.
- Duplicate Billing: You were accidentally billed multiple times for a single order due to a network or payment gateway glitch.
- Unintentional Subscription Auto-Renewal: You forgot to cancel your recurring subscription and request a cancellation within 48 hours of the renewal charge, provided no newly allocated credits were used.
4. Non-Refundable Circumstances
To prevent service abuse, refunds cannot be issued in the following scenarios:
- Consumed Credits: Requests submitted for credit packages where more than 10% of credits have already been spent on OCR, prompt generation, or image processing tasks.
- Expired Request Window: Refund requests made after 14 calendar days from the purchase date.
- Terms of Service Violations: Accounts suspended or terminated due to unauthorized scraping, malicious API usage, or violation of our Terms of Service.
5. How to Request a Refund
Submitting a refund request is straightforward. Please follow these steps:
Locate Transaction ID
Find your Stripe receipt or invoice ID sent to your email or available in your dashboard.
Contact Support
Send an email to support@toolimg.online with subject "Refund Request - [Invoice ID]".
Provide Context
Include a brief note explaining the reason for your request so we can improve our services.
Review & Processing
Our billing team will review your request and issue confirmation within 24 to 48 business hours.
6. Stripe Processing & Timelines
Approved refunds are credited directly back to the original payment method (credit card, debit card, or wallet) used during checkout through Stripe.
Standard bank processing typically takes 5 to 10 business days for refunded funds to appear on your bank statement or card balance. ToolIMG does not charge any processing fees for refund requests.
7. Amendments to This Policy
ToolIMG reserves the right to revise or update this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our platform following any modifications constitutes acceptance of the revised Refund Policy.
8. Contact & Billing Support
If you have questions regarding billing, credit usage, or refund requests, please reach out directly to our dedicated support team:
Billing Support
support@toolimg.online